{"id":7743,"date":"2024-05-12T12:20:15","date_gmt":"2024-05-12T12:20:15","guid":{"rendered":"https:\/\/projects.craftsolutions.com.eg\/zahome\/?page_id=7743"},"modified":"2025-05-19T19:06:23","modified_gmt":"2025-05-19T19:06:23","slug":"help","status":"publish","type":"page","link":"https:\/\/projects.craftsolutions.com.eg\/zahome\/help\/","title":{"rendered":"Help"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"7743\" class=\"elementor elementor-7743\">\n\t\t\t\t<div class=\"elementor-element elementor-element-636b819 e-flex e-con-boxed e-con e-parent\" data-id=\"636b819\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-695132e elementor-widget elementor-widget-heading\" data-id=\"695132e\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.22.0 - 26-06-2024 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h2 class=\"elementor-heading-title elementor-size-default\">SHOPPING GUIDE<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0273e2e e-flex e-con-boxed e-con e-parent\" data-id=\"0273e2e\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1223fa4 elementor-widget elementor-widget-accordion\" data-id=\"1223fa4\" data-element_type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.22.0 - 26-06-2024 *\/\n.elementor-accordion{text-align:start}.elementor-accordion .elementor-accordion-item{border:1px solid #d5d8dc}.elementor-accordion .elementor-accordion-item+.elementor-accordion-item{border-top:none}.elementor-accordion .elementor-tab-title{margin:0;padding:15px 20px;font-weight:700;line-height:1;cursor:pointer;outline:none}.elementor-accordion .elementor-tab-title .elementor-accordion-icon{display:inline-block;width:1.5em}.elementor-accordion .elementor-tab-title .elementor-accordion-icon svg{width:1em;height:1em}.elementor-accordion .elementor-tab-title .elementor-accordion-icon.elementor-accordion-icon-right{float:right;text-align:right}.elementor-accordion .elementor-tab-title .elementor-accordion-icon.elementor-accordion-icon-left{float:left;text-align:left}.elementor-accordion .elementor-tab-title .elementor-accordion-icon .elementor-accordion-icon-closed{display:block}.elementor-accordion .elementor-tab-title .elementor-accordion-icon .elementor-accordion-icon-opened,.elementor-accordion .elementor-tab-title.elementor-active .elementor-accordion-icon-closed{display:none}.elementor-accordion .elementor-tab-title.elementor-active .elementor-accordion-icon-opened{display:block}.elementor-accordion .elementor-tab-content{display:none;padding:15px 20px;border-top:1px solid #d5d8dc}@media (max-width:767px){.elementor-accordion .elementor-tab-title{padding:12px 15px}.elementor-accordion .elementor-tab-title .elementor-accordion-icon{width:1.2em}.elementor-accordion .elementor-tab-content{padding:7px 15px}}.e-con-inner>.elementor-widget-accordion,.e-con>.elementor-widget-accordion{width:var(--container-widget-width);--flex-grow:var(--container-widget-flex-grow)}<\/style>\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1901\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-1901\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">RETURN POLICY<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1901\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-1901\"><p style=\"text-align: center;\"><strong>At Zahouse we have a 14-day return policy.<\/strong><\/p><p>We believe it is very important that you, our customer, get the exact product you dreamed of, and with the same elegance and quality you imagined. So, for whatever reason, if you are not fully satisfied with your purchase, we invite you to review our return policy.<\/p><p>&#8211; If there is any damage due to shipping or if there are any missing parts\/defective products, please contact us via our social media platforms or email within 24 hours of delivery to report them using at least 3 photos or one video showing the damage caused by the problem to issue a return request for your product.<\/p><p><strong>&#8211; In case of change of opinion:<\/strong><\/p><p>You have 48 hours after submitting your purchase order to cancel the order or make any changes in style, color, or dimensions. By communicating with us via social media platforms or email.<\/p><p><strong>&#8211; Please note that the products are not recoverable in the following cases:<\/strong><\/p><p>Damage caused by misuse or signs of corrosion.<\/p><p>The product has been used or modified.<\/p><p>Products you want to replace with different colors or sizes. (Currently, we do not offer a replacement service, which means you will need to return the product first and buy what you want instead).<\/p><p><strong>&#8211; Refund:<\/strong><\/p><p>The amount will be refunded through the same payment method used for purchase within 5 days.<\/p><p>&#8220;Note&#8221; the return cost will be the same as the shipping cost and will be deducted from the refund amount.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d7660b9 elementor-widget elementor-widget-accordion\" data-id=\"d7660b9\" data-element_type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2251\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-2251\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">SHIPPING POLICY<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2251\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-2251\"><p>&#8211; Home Delivery 25-30 working days: 300 EGP.<\/p><p>&#8220;Please, keep in mind that delivery times are estimated.&#8221;<\/p><p>&#8211; Additional shipping fees may apply depending on your location and order size.<\/p><p>&#8220;You will receive updates via email and text messages about the status of your order and delivery&#8221;<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>SHOPPING GUIDE RETURN POLICY At Zahouse we have a 14-day return policy. We believe it is very important that you, our customer, get the exact product you dreamed of, and with the same elegance and quality you imagined. So, for whatever reason, if you are not fully satisfied with your purchase, we invite you to &hellip; <a href=\"https:\/\/projects.craftsolutions.com.eg\/zahome\/help\/\" class=\"more-link\">Continue reading <span class=\"screen-reader-text\">Help<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"redux-templates_contained","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-7743","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/projects.craftsolutions.com.eg\/zahome\/wp-json\/wp\/v2\/pages\/7743","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/projects.craftsolutions.com.eg\/zahome\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/projects.craftsolutions.com.eg\/zahome\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/projects.craftsolutions.com.eg\/zahome\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/projects.craftsolutions.com.eg\/zahome\/wp-json\/wp\/v2\/comments?post=7743"}],"version-history":[{"count":10,"href":"https:\/\/projects.craftsolutions.com.eg\/zahome\/wp-json\/wp\/v2\/pages\/7743\/revisions"}],"predecessor-version":[{"id":8297,"href":"https:\/\/projects.craftsolutions.com.eg\/zahome\/wp-json\/wp\/v2\/pages\/7743\/revisions\/8297"}],"wp:attachment":[{"href":"https:\/\/projects.craftsolutions.com.eg\/zahome\/wp-json\/wp\/v2\/media?parent=7743"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}