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These are the general terms and conditions that apply to your purchases of products from Home online through our website”Zahouse-eg.com”
In addition to these general terms and conditions, other important legal terms are set out in the Returns Policy and Cancellation Policy.
Your acceptance of these General Terms and Conditions means your acceptance of and compliance with the Returns Policy, all of which form part of a legally binding contract between you and us.
You should read these general terms and conditions and the return policy carefully before purchasing anything from the online shopping page of Zahouse.
We reserve the right to change the general terms and conditions and return policy at any time, and You must review the general terms and conditions and return policy published on Zahouse before each order.
INFORMATION ABOUT SHOPPING ONLINE FROM ZAHOUSE AND ABOUT OUR PRODUCTS
Your use of the Website (even if you do not purchase any products) means you agree to be bound by these terms and conditions.
We strive to ensure the accuracy and validity of all information contained on the Zahouse online shopping page, including product descriptions and prices, at all times. However, errors are possible. We will attempt to correct all errors in the information on Zahouse as quickly as possible and if we believe that this error has affected your order we will attempt to inform you of this.
You should keep in mind that purchasing products online provides a different shopping experience and you should be aware that:
OUR SERVICES:
We sell Zahouse products, through our website Zahouse-eg.com.
COLORS:
The colors of the Products as shown on the Website depend on many factors – including the display settings you use on the Website and the shape and sizes of the products. It may look different in reality than on screen.
We provide dimensions and measurements with product descriptions, and it is your responsibility to ensure that the actual size of each product fits your intended use.
THE PICTURES:
The images on the Website are for illustrative purposes, and for an accurate description of any product and details of what is included in the product, you should read the description written with the product.
DATA ACCURACY:
Zahouse acknowledges the reliability of the data provided to it by the customer. The customer bears personal responsibility for the accuracy of his data and personal information required to complete the online purchase process. The customer bears responsibility for providing any incorrect information. Zahouse is not responsible if otherwise occurs.
SECURITY:
You are responsible for ensuring that your login details, password, and all other data associated with your account are kept confidential at all times. You agree to notify us as soon as you become aware of or suspect that there is, any risk to the security of your account.
ELIGIBILITY TO ORDER PRODUCTS:
- Unless you are 18 years or older you cannot purchase from Zahouse.
- The delivery address must be in Egypt. You should provide an active email address and mobile phone number where you can easily be contacted.
- Although we sell children’s products, they should only be purchased by adults. All products sold through Zahouse online shopping are for personal use only; Products are not authorized for commercial or industrial use unless expressly stated.
Request to purchase products:
- Please be careful when ordering the purchase of products, as you will not be able to add or modify the purchase order after we send the purchase order acknowledgment email. If you wish to modify the purchase order after completing the purchase process, you may incur additional costs.
The purchase order acknowledgment contains data on the products you ordered, the total cost of the order including delivery and assembly, and the order number. You must print a copy of the purchase order acknowledgment email, a copy of these general terms and conditions, and the return/cancellation policy and keep it in a safe place. You will need to indicate this data when contacting us regarding your order.
ACCEPTING PURCHASE ORDER:
Although we endeavor to provide all products ordered, we reserve the right, at our discretion, and without the need to give any reasons, not to accept any purchase order at any time (before the order is delivered to you). If we reject your request, we will notify you as soon as possible.
PAYMENT:
You can pay for your orders online using the following payment methods instapay, cash on delivery, and Vodafone Cash.
THE PRICES:
All prices shown on the Zahouse shopping page are Zahouse prices unless otherwise stated. Prices shown do not include delivery or assembly fees. Delivery and assembly fees will be added to the total price of your order According to the following paragraph.
- The price you pay for the Products is the price provided by Zahouse at the time you place your order; Unless otherwise stated in these terms and conditions.
- There are no price changes after you place your order.
- In most cases, the delivery fees you pay for your order will be those provided by Zahouse at the time you place your order. Delivery charges will be calculated depending on your residence, dimensions, weight, size, nature, and value of your products.
PRODUCT AVAILABILITY:
Although we try to ensure that the inventory of products on Zahouse is accurate and consistent with the actual inventory in our warehouses, this may not prevent errors from occurring. If we discover any stock error in the products you have ordered, we will inform you as soon as possible.
DELIVERY AND ASSEMBLY:
- Requests to change delivery and assembly dates are related to postponement only, and a request in this regard must be sent within 48 hours. prehistoric. The appointment will be moved to the next available appointment.
- If one of your products is defective from your electronic order, you can notify us within only two days maximum from the date of receipt.
Good to know:
- There are no price changes after placing your order.
Due to the global situation, instability of raw material prices, and high demand, shipping time may take up to a maximum of 30 business days depending on product size and availability, rest assured we are working as quickly as possible to fulfill your order.
If there is a significant delay in shipping your order, we will contact you via email or mobile phone.
Our agent will call/text you the day before the shipping day.
If one of your products is missing or defective from your order, you can notify us within a maximum of two days from the date of delivery to report it using at least 3 photos or one video showing the damage to issue a return request for your product.
In the event of a change of mind, on-demand items are not eligible for a change of mind.